Our Policy
Privacy Policy
We respect our customers and understand that you are concerned about privacy, so we have instituted policies intended to ensure that your personal information is handled safely and responsibly.
What Information Do We Collect?
We collect the name, address, e-mail address, phone number, gender, and age when you order from us. If the delivery address is not the same as your address, we also gather the same array of information about the delivery. All the information are retained in our database.
Do We Share Your Information?
We do not rent, sell, or share personal information about you with any other people or parties without your prior explicit permission.
We Want You to Trust Us
Your confidence in us is our highest priority. If you have any concerns about privacy, please contact us and we'll do our best to answer your questions and put your mind at ease.
Shipping and Delivery
We ship our products internationally from Japan.
All items will be shipped by ordinary airmail, SAL or EMS.
SAL is cheaper airmail service, and the avarage shipping time* is a few weeks. However, as there is a weight limit (up to 2kg) for SAL, this service is only available for items under US$100.
EMS is faster and safer, and the avarage shipping time* is between one to two weeks. Aviation insurance and product tracking are available for EMS shipping only.
*Please note that shipping time mainly depends on the region and season.
Shipping fees are as follows.
| Shopping Amount (Unit: US$) | Shipping Fee (Unit: US$) | |||||||
|---|---|---|---|---|---|---|---|---|
| Asia | North America Oceania Central America Middle East |
Europe | South America Africa Caribbean |
|||||
| Type | SAL | EMS | SAL | EMS | SAL | EMS | SAL | EMS |
| 5 - 9.9 | 3 | 9 | 4 | 12 | 4 | 15 | 4 | 17 |
| 10 - 14.9 | 4 | 10 | 5 | 14 | 5 | 17 | 6 | 19 |
| 15 - 19.9 | 5 | 11 | 6 | 15 | 6 | 18 | 7 | 21 |
| 20 - 24.9 | 6 | 12 | 7 | 17 | 7 | 20 | 8 | 24 |
| 25 - 29.9 | 6 | 14 | 8 | 19 | 8 | 22 | 9 | 28 |
| 30 - 34.9 | 7 | 15 | 9 | 20 | 9 | 24 | 10 | 31 |
| 35 - 39.9 | 8 | 17 | 10 | 22 | 10 | 26 | 12 | 35 |
| 40 - 44.9 | 9 | 18 | 11 | 24 | 11 | 28 | 13 | 38 |
| 45 - 49.9 | 10 | 19 | 12 | 25 | 12 | 30 | 14 | 41 |
| 50 - 54.9 | 10 | 20 | 13 | 27 | 13 | 32 | 15 | 44 |
| 55 - 59.9 | 11 | 21 | 14 | 28 | 14 | 33 | 16 | 46 |
| 60 - 64.9 | 12 | 23 | 15 | 30 | 15 | 35 | 18 | 50 |
| 65 - 69.9 | 13 | 24 | 16 | 32 | 16 | 37 | 19 | 54 |
| 70 - 74.9 | 14 | 25 | 17 | 33 | 17 | 39 | 20 | 57 |
| 75 - 79.9 | 14 | 26 | 18 | 35 | 18 | 41 | 21 | 60 |
| 80 - 84.9 | 15 | 27 | 19 | 36 | 19 | 42 | 22 | 62 |
| 85 - 89.9 | 16 | 28 | 20 | 38 | 20 | 44 | 24 | 64 |
| 90 - 94.9 | 17 | 29 | 21 | 39 | 21 | 45 | 25 | 67 |
| 95 - 99.9 | 17 | 30 | 21 | 40 | 21 | 46 | 25 | 70 |
| 100 - 104.9 | 32 | 42 | 48 | 74 | ||||
| 105 - 109.9 | 33 | 44 | 50 | 78 | ||||
| 110 - 114.9 | 34 | 46 | 52 | 82 | ||||
| 115 - 119.9 | 35 | 47 | 54 | 85 | ||||
| 120 - 124.9 | 36 | 48 | 56 | 88 | ||||
| 125 - 129.9 | 37 | 50 | 58 | 91 | ||||
| 130 - 134.9 | 38 | 52 | 60 | 94 | ||||
| 135 - 139.9 | 39 | 53 | 61 | 97 | ||||
| 140 - 144.9 | 40 | 54 | 62 | 100 | ||||
| 145 - 149.9 | 41 | 55 | 64 | 103 | ||||
| 150 - 154.9 | 42 | 57 | 66 | 106 | ||||
| 155 - 159.9 | 43 | 59 | 68 | 109 | ||||
| 160 - 164.9 | 44 | 60 | 69 | 112 | ||||
| 165 - 169.9 | 45 | 61 | 70 | 115 | ||||
| 170 - 174.9 | 46 | 63 | 72 | 118 | ||||
| 175 - 179.9 | 47 | 65 | 74 | 121 | ||||
| 180 - 184.9 | 48 | 66 | 76 | 124 | ||||
| 185 - 189.9 | 49 | 67 | 77 | 127 | ||||
| 190 - 194.9 | 50 | 68 | 78 | 130 | ||||
| 195 - 199.9 | 53 | 72 | 82 | 138 | ||||
| more than 200 | 55 | 75 | 86 | 145 | ||||
Payment Method
We accept payments through PayPal, one of the most popular and secure payment systems on the Internet.
Insurance
Please choose EMS for insurance coverage. The cost of insurance is included in the EMS shipping fee.
Return Policy
If you receive a product with defects, please simply notify us by emailing us a picture of the product showing the defects within 10 days after receiving the product. We will be happy to issue a full refund including shipping.
We are afraid that we can't issue a refund simply because you change your mind on the product or you do not like its colors or design.
In additional, we will only issue a refund on products shipped by EMS (which is covered by insurance) should such products be damaged during shipping. As such, it is highly recommended that EMS shipping be used for larger ceramic or other fragile products.
